Managing Data in B2B Appointment Setting

Managing Data in B2B Appointment Setting

image credits goes to the original owner

While conventional business procedures keeps on operating on the owner’s ruling and the producing benefit, nearly all of the widely-distributed business at the present work on data management. This kind of method for business was actualized with the aid of technological awareness of people and entrepreneurs. The volume of data expected to administer a specific business is critical regardless how big or small it is since data is already an integral aspect that will decide whether a business will succeed or not.

Neither a single person nor even a single machine can oversee such a tiring volume. Nonetheless, data experts develop from simply being an IT to an entirely new data management or data manager as we talk. Do we recognize that for lead generation marketers, particularly in appointment setting, appointment setters are also data managers one way or another. Both share common qualities on how data can be valuable in the business. Below are some of these qualities that a data manager and appointment setters share.

  • Certainty in making decisions. Both should have a good command on knowing where and when to draw out data. Confidence in determining whether a data can be valuable for the appointment or not can be crucial for the clients. Being sufficiently certain to run the call and data stream are advantages in establishing a relationship in both.
  • Boost data security. Should you and your client talk about matters via phone, appointment setters tend to secure data in the catalog or CRM. Any breach of data will threaten the whole operation of data management. Same in the sense that data managers’ business is to secure those data embedded on the database.
  • Optimizing staff efficiency. Being an appointee to follow up on the client, appointment setters are required to take after efficient and appropriate call flow all the time. In this way, unnecessary actions done in a call is avoided. The efficiency as well to convince a caller is the advantage of an appointee however not of a data manager all the time.
  • Accountability and data quality. An appointment setter should know how to obtain quality data required by the business to keep running and additionally, required for the quality control over the database. Making a symphonious and quality data in your record can perfectly maintain the business.
  • Acknowledging. Regardless how busy a client is, a great appointment setter will acknowledge the client regardless of how tiring the procedure of contacting him/her. Recognizing the time when a data is made is a good practice of a data manager in dealing with data web.

B2B Email Marketing: Preventable Mistakes in Conversion

B2B Email Marketing: Preventable Mistakes in Conversion

image credits goes to the original owner

Utilizing email and automation methodologies to drive clients in carrying out their vital move with business’ customers will occur in the stage of conversion. Up-selling an item or including a first purchase is excellent for e-commerce, appointment setting for service company and referral system for software company. These methods are only few of the best practices in the procedure of conversion, nevertheless, mistakes in doing such still transpires. Fortunately, these mistakes can be evaded if recognized immediately. Here are few of preventable mistakes in B2B email marketing conversions.

Static, not tested contact forms and sales page.

Neglecting those static contact forms is common in piling up prospects for conversion. Numerous marketers will never consider changing their contact forms every week especially if conversions are running all too well. This mistake is preventable during calibration of email contact forms. Moreover, in sales page, aligning the content are done a couple of times however not as regularly. Enhancing static contact forms and sales page do not need great effort.

Lack of second attempt in sales or appointment.

It has been said that once they say no, they will generally be saying no. Well, how about scratching that part? This is conversion we are dealing with. What’s more is that we are talking about qualified leads. A large portion of initially sent mail requests with zero turnout do not have any follow up or retention strategies done. In conversion, the second attempt is considered the second line of defense in marketing and retreating is the last choice taken.

Ineffective short campaigns.

Converting minor portion of all the qualified leads is a flank down, particularly converting these leads in a given single channel. Conversion needs a steady yet viable sales campaign to guarantee a client’s motivation. This is not a one night procedure but rather an objective-focused marathon.

Here’s Why Script Is Important in B2B Appointment Setting

Here’s Why Script Is Important in B2B Appointment Setting

image credits goes to the original owner

It’s not entirely clear how important, but most, if not all appointment setters know that the calling script they use in reaching out to a potential client is important. Sure. Doing calls is not everything there is to a sales process, it’s only a part of your B2B appointment setting strategy. On the other hand, your first literal contact with your prospect is the point where you ring the telephone and the other line voices its welcome. If you don’t think your first words to your prospect is vital, think again.

Many have already argued and asserted that the last impression is the one that matters instead of the first impression. It might be true, but not in the case of telemarketing. Merely because of the fact that there might be no possibility for that last impression if the first impression is not met in the first place. Take for example, a rejected and hanged-up call. The last thing you wanted is for that potential client to drop their telephone after the first few seconds of the call. Consider this.

Prepare a powerful call script.

Everything goes to your preparation, really. Odds are, a prepared and practiced script decides your success in setting an appointment. Extemporaneous talking may turn you into a blabbering mess. Your script won’t just spare you from this but can also get you in the matter of how you would like to end your call; You’re hardly caught off guard to questions and requests. Your message is consistent. The flow of the conversation is coordinated to your objective.

Engage yourself in a conversation. Don’t go sounding like a robot when talking to a prospect. It’s a big no to sound like you’re just reading your script. That is the reason why there’s preparation. You could practice until you sound persuading enough in an impromptu chat with your prospect. For example, actors practice their script until it become something that they would actually say instead of just reading it. Set aside a time to listen to your prospects and really establish a conversation with them rather than simply letting the words spew out of your mouth.

How to Tell Your Lead Nurturing is Not Cutting It

How to Tell Your Lead Nurturing is Not Cutting It

image credits goes to the original owner

Persuasion is always accompanied by frustration. Correct me if I’m wrong but persuasive influence among people is very hard to pull considering the fact there are other competitors that keeps on trying to take them away. Maintaining the influence might be the last thing in your to-do list but in all honesty, this is  one of the reason why a business is alive. So to speak, your client is your top priority and guaranteeing their stay in your business is a must. But reasons will arise in the middle of why you have to keep in touch rather than find new ones.  How will you tell that your client is becoming less interested in your business?

First, they will start tagging your emails as spam. Maybe this is not that alarming for most marketers. But hey! This is a red flag because your client is actually neglecting your messages!  (And that this is the right time for you to engage them through your lead nurturing skills. Keep them engrossed because they are an asset.)

Second, they hardly buy your product/hire your service than ever before. After disregarding your message, they will start to use/hire your product/service infrequently. They may still be replying on your emails but then not actively caring to buy (more like just a viewer). Be reminded that at the end of the day, your business runs on money. You’re in big trouble if you let this happen.

Third and last, your lead scoring is dropping. This is obvious for most of the time. It’s not overacting if you say that even dropping a 10% on lead scoring should have you panicking. This implies that your clients are less active and the influence is declining. However, you can always turn this around and boost the number by proactively altering your strategy in lead generation.

These are the common signs you have to watch out for in terms of your lead nurturing. This will make or break your lead generation. While all available resources and assets come and go, your decision substantially has something to do with it. The strategies you have to evolve your business into is the real deal when it comes to handling things with your client.

 

Gearing Your Sales People: What’s There to Know About the People in the C-Suite

Selling to the people in the C-Suite is on a different level. You can’t just pitch them your beaten script. After all, they are the decision makers. Talk to them on point and you’ll close sales faster. Nonetheless, with the advantages of going in on them directly, there’s also a lot of considerations to take in. So as you chase after these big shots, be reminded of the following.

  • They’re paid to advanced business results. Such encompassed boosting sales, market share, customer service and loyalty; lowering costs, errors, or employee turnover; increase productivity, employee commitment, etc. So make sure your products, services or solutions address one or more of these goals.
  • Their priorities changes from time to time. So despite of showing interest on your solution at first, it is inevitable to get a different story once you follow-up for a call/meeting. Therefore, it is important to have tactics to make these people see sense on why they should have your solution.
  • They’re generally very busy people; arriving first at the office in the morning and leaving last in the evening. They receive a lot of calls and emails every day and they go to many meetings. So be tenacious in your efforts to reach them and once you did, make use of such precious chance. Don’t make them regret they’d given you their time whether it’s an email correspondence, phone call or face to face meeting.
  • They don’t operate in a silo. Opposite to the popular belief, these big shots professionals hardly come up with decisions alone. They deliberate and hear sentiments from their colleagues and subordinates. This signifies that you need to involve them in every conversation, every step of the decision making process.
  • They don’t like to commit mistakes. Such can change their reputation in the company. This correspondingly influences the decision-making process and implies that it is necessary for you to uncover their risk factor during your conversations.
  • Most of them have a healthy dose of ego. You can say that it’s one of the things that drove them to attain their position in the company. Given this, you should be extremely certain about your own capacities when pitching to these people. If you’re being challenged, don’t back down. Otherwise, it will cost you your business because they definitely don’t want to negotiate with people who don’t trust in what they do.

So what are you waiting for? Go get ’em!

B2B Lead Generation 2016 Status Quo for the 2017 KickStart

1An effective lead generation technique will have your sales pipeline streamlining with quality leads that can eventually convert. Correspondingly, in planning for that trump card of a technique, you need the latest marketing trends, technologies and data in order to know where you can adjust your lead generation efforts and gain satisfactory results. So here’s some significant statistics we’d gather and like to share.

  • 74% of marketers say converting leads is their top priority. (HubSpot)
  • 57% of B2B organisations identify that converting qualified leads into paying customers is a top funnel priority. (Marketing Sherpa)
  • 17% of marketers spend over 15 hours a week on lead generation. (Marketing Charts)
  • Outbound leads cost 39% more than inbound leads. (HubSpot)
  • Between 28% and 35% percent of B2B leads come from marketing, while 45% to 52% on average are generated by sales teams. (Direct Marketing)
  • Verifying business leads before passing it to the sales team is conducted by only 56% of B2B companies. (PureB2B)
  • With 61% of B2B marketers immediately forwarding leads to sales, qualified leads only amount to 27%. (PureB2B)
  • Sales reps ignore 50% of marketing leads. (B2B Lead)
  • The three most common lead generation strategies are email, event and content marketing. (DM News)
  • Live events (conferences, trade shows and forums) remain the top lead generation source for B2B marketers. (MediaPost)
  • When it comes to content and what drives the call to action, whitepaper and eBook downloads are the top producers of leads, according to 59% of respondents. Other tools are contact forms at 39%, webinars at 37%, and free trials at 35%. (MediaPost)
  • 59% of B2B marketers say SEO has the biggest impact on their lead generation goals. (Marketing Charts)
  • More than two thirds of companies report struggling with lead generation. (Lattice Engines)
  • 51% of local businesses surveyed said that lead generation is a challenge.(ReachLocal)
  • 65% of marketers say generating traffic and leads is their top challenge. (HubSpot)
  • Most marketers are not satisfied with the effectiveness of their lead-generation programs. 80% report their efforts are only “slightly” or “somewhat” effective, and only 16% rate their efforts as “very” or “extremely” effective. 4% say their lead-generation programs as not effective at all. (MediaPost)
  • Only 5-10% of qualified leads successfully convert for marketers. (B2B Technology Marketing Community)
  • Only 17% of marketers say outbound practices provide the highest quality leads for sales. (HubSpot)
  • Only 19% of CMOs identify that improving database hygiene as a top strategic priority for lead generation activity. (Marketing Sherpa)
  • 68% of B2B companies will use landing pages to nurture new sales leads for future conversion. (Marketing Sherpa)
  • Companies that excel at lead nurturing generate 50% more sales leads at 33% lower cost. (Forrester)
  • Email nurtured leads make 47% larger purchases than non-nurtured leads. (Annuitas)
  • A CRM system is believed by 84% of companies to be beneficial in determining the quality of leads. (Demand Metric Research Corporation)
  • Businesses that use marketing automation to nurture prospects experience a 451% increase in qualified leads. (Annuitas)
  • Outsourcing lead generation is thought to be 43% more efficient than in-house due to expertise and experience. (Fearless Competitor)
  • The top three responsibilities (in order of importance) of B2B marketers are brand and positioning, lead generation, and brand communications followed. However, B2B marketers expect that two years from now the top three will be understanding buyers, marketing technology tools, and market / competitor analysis (lead gen drops to #5 on the list). (eMarketer)

B2B Marketing Strategy Stats in 2016 to Guide you this 2017         

With 2016 concluded, begin planning for your B2B marketing strategy for that another lap around the sun with these relevant data.

  • The three most common lead generation strategies are email, event and content marketing. (DM News)
  • Inbound organizations are 4 times as likely to rate their marketing strategy as effective. (HubSpot)
  • Just 61% of marketers believe their marketing strategy is effective. (HubSpot)
  • 72% of organizations that calculate ROI say their marketing strategy is effective. (HubSpot)
  • More than eight out of ten (81%) of companies rate their digital marketing strategy successful to some extent at achieving their important goals, with 12% rating it “very successful”. (Ascend2)
  • More than two thirds of companies report struggling with lead generation. (Lattice Engines)
  • Lead generation strategies were only successful for 13% of business in accomplishing their main objectives. (PureB2B)
  • Amazingly 68% of B2B companies have not identified their sales funnel. (Marketing Sherpa)
  • When sales and marketing teams are in sync, companies become 67% better at closing deals. (Marketo)
  • Companies with aligned sales and marketing generated 208% more revenue from their marketing. (Marketing Profs)
  • B2B companies who don’t align sales marketing teams cost themselves upwards of 10% revenue each year. (IDC)
  • B2B organisations that aligned their sales and marketing operations achieved 24%. faster three-year revenue growth and 27% faster three-year profit. (Sirius Decisions)
  • Only 44% of companies are using any kind of lead scoring tree. (Decision Tree)
  • 57% of B2B organisations identify that converting qualified leads into paying customers is a top funnel priority. (Marketing Sherpa)
  • Only 19% of CMOs identify that improving database hygiene as a top strategic priority for lead generation activity. (Marketing Sherpa)
  • 46% of marketers say photography is critical to their current marketing and storytelling (CMO Council)
  • The top information used by marketers to inform paid optimization strategies is analytics (27%), followed by conversion rates (20%) and A/B testing (17%). (Formstack)

B2B Appointment Setting:  Simple Techniques in Doing Follow-ups

Merely securing an appointment with your B2B prospects per se doesn’t guarantee that the appointment is going to happen. Things can turn out badly from the minute you hang up to the scheduled appointment. One of the most important things to do to reduce the chances of appointments not materializing is doing the right follow-ups. Here are some simple but effective techniques in carrying out follow-ups in B2B appointment setting.

  • Take after the ’24-hour Rule’. The 24-hour rule alludes to the perfect interim for doing follow-ups with your B2B prospects. The initial follow-up must be made in no more than 24 hours after the appointment is arranged, while the second should be done 24 hours before the actual appointment itself.
  • Forward an email confirmation. Together with telephone calls, email correspondences works great in arranging and following up appointments. One approach to successfully utilize this channel is to forward email invitations to your B2B prospects that automatically fill in their timetables (which is a typical email feature).
  • Have numerous reminders. This technique is a must especially in the case of long time intervals (i.e. almost two weeks or more) between the day the appointment is set and the scheduled appointment. However, don’t overdo it. It is important to be strategical so that you won’t come across as nagging and bother your B2B prospect.
  • Obtain every information you require. When you set an appointment and make your follow-ups, make sure to get hold of all the necessary information for the appointment. Basically, follow-ups function as a way to confirm the authenticity of the initially gathered information and feed your B2B prospect of the appointment details.
  • Be receptive to reschedule. Changes and reschedules are inevitable . So, it is important to get ready for it. Be flexible by having backup plans. This is generally a good work attitude that is not just limited to B2B appointment setting.

Whether your business is the one doing the B2B appointment setting or is employing a third party provider, make sure to work on doing the best practices possible and evaluate your performance in order to achieve the primary objective of appointment setting, to have the appointment happen.

Nail that Apology With These Simple Steps

Clients (whether prospects or existing) are treated as valuable assets. Crossing a line and having them upset or discourage at you and/or your business can do some serious damage. Correspondingly, you need to say you’re sorry and set things right with them. Consider the following steps below.

  • Address them properly and always, always make the tone of your voice apologetic. It will imply that something is off but this may get you on their good side. You have to be cautious on how you begin with your approach. This is one of those times where these clients gauge your level of professionalism, especially if you’re giving an undesirable news.
  • When you have established your approach, go over the details of the problem to them. Double-check all the errors and ensure that the issues at hand involve them significantly. Express these issues clearly and concisely along with how you were able to determine the problem.
  • You will not impress them with that patented “This won’t happen again.” line. If you do say it, mean it. They would want to see that everything you’ve got is exhausted to solve the issues. As what they say, “Action speaks louder than words”. Seeing results from these efforts will also serve as a confirmation of the benefit they will have from your business.
  • In the event that you have settled the issues, you need to apologize for having inconvenienced them and give them a genuine gratification for their understanding, if not, patience in dealing with all of it. Clients need to feel that they are being taken care of and you need to live up to that by showing them how sincere you are.

Mistakes are inevitable in business and there is no such thing as “a quick fix” just by saying you are sorry. However, if you couple that apology with sincerity and actions to make things right then that will certainly make the difference.

Regulations in Telemarketing You Should Know

The idea of calling to sell services or products might be an easy job for some people who does not know the workings behind telemarketing, but to telemarketers, it is not just ‘call all you can’ or ‘call till you drop’ to get leads. They have to be wary of certain restrictions and rules before engaging in a conversation. By being aware of this, both callers and customers can carry out their rights, and a spontaneous contract is automatically produced. This contract is called “Unsolicited Consumer Agreements.”

It is stipulated there that a telemarketing sale is unsolicited if:

  • Caller called consumer without an invitation
  • There is an agreement whose worth is unknown.

In lieu to this unsolicited telemarketing calls, a caller must abide by particular protocols. These protocols which callers should strictly follow revolve on:

The Contact Hours – On weekdays, callers are only allowed to contact customers after 9 am and before 8 pm. While on Saturdays, callers are only allowed to contact customers after 9 am and before 5 pm. Whereas, NO calls shall be made on Sundays and holidays.

The Disclosure – This pertains to what a caller should say. The caller must introduce her or his business name, directly clarify the intention of the call and inform the customer his or her cooling-off rights.

The Contract – In the case of an agreement between a telemarketer and customer, a written copy or a copy sent online must be given to the latter by the former accordingly. The customer should receive it within five business days or (or longer if customer concedes). The contract must be in plain language, legible and clear and must be signed by both parties. Moreover, it should be stipulated in the contract the termination process (cooling-off rights), the full terms of the agreement, the total price payable or how this will be computed, any postal or delivery charges and contact details.

The Cooling-off Period – By the law, a customer has the right to rethink about the contract (Unsolicited Consumer Agreement) in 10 business days. The commencement of these business days is marked at the time the customer received the contract. Within this mentioned period, a customer can cancel without penalty. This cooling-off period can be extended up to 6 months if there is a failure on:

  • The provision of the information about the cooling-off period; or
  • The compliance of requirements for Unsolicited Consumer Agreements (such as failing to issue a copy of the agreement, not including necessary information in the agreement, or providing goods or services during the cooling-off period).

The Feeding of Information – Customer, should be consistently supplied with relevant information regarding the provided services or products.

It does not do good to be lenient in following these regulations. Remember that in any telemarketing industry; those mentioned above must be observed to operate legally.