Peoples’ way of buying have dramatically changed over the years. In the past, buyers had to approach the seller early in the sales process in order to research information for their purchase. The buyer needed information and the seller had it. Seller had the power to influence the sale as they come back with more information for the buyer. However, this does not settle well with buyers. Things are different now. Sellers can no longer leverage information since buyers can research their product online, read product reviews, get pricing or even talk to resources regarding their experience with the product or the company service. In fact, a recent study revealed that before contacting the seller, B2b buyers are already at sixty percent to ninety percent through their purchase. With the buyers having the upper hand in the buying process, pressuring them is futile. Correspondingly, with buyers wanting to buy but does not want to be sold to gave rise to a consulting approach. This approach is more on teaching rather than doing a sales pitch to the buyer. It’s more on listening for opportunities to help, teach and delight the buyer.
This kind of approach certainly bode well with buyers and have been effective. Here are six helpful tips to increase effectiveness on this approach:
- Gather information.
Research is very important element for selling, knowing what you are selling and familiarizing with what you or your company offers in order for you to give a brief introduction to your buyer. Also, research is very necessary for the following five more tips to work.
- Ask the buyer.
Being a consultative line, it is also important that you ask the buyer. Regarding what has been listed, or simply repeating what the mentioned preferred service or product that the buyer wants. Questioning acts as a very handy sales tool.
- Listen carefully.
Once you ask, then you must also listen. This helps you remember what to repeat when asking the buyer and also helps the buyer feel understood and taken care of. Also focus on the points of what the buyer is saying.
- Teach the buyer.
Enlighten the buyer by educating them. What the buyer wants might not necessarily what he or she needs. Avoid mentioning your product or service. You’ll be surprised where the psychological power of reciprocity leads you with this.
- Qualify the needs.
Ensure that the buyer is qualified of purchasing or availing a certain product offered for closing the deal. Use criteria such as GPCT and BANT.
- Close the process.
Now not because it’s about to close, you can become reckless. You can comeback with the 5 other steps to make sure that things are correct and good to go. And simply ask for the buyer if he has anything he or she wants to ask so you can make things clear on the buyers end.