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10 Ways to Retaliate Negative Feedbacks in Social Media (Part 2)

posted by Margaret Spencer on September 6, 2016

Ways to Retaliate Negative Feedbacks in Social Media6. Work on Making Things Right Offline

Acknowledging a mistake and apologizing should be coupled with actions on making things right. Compensation can come in different form such as refund or replacement. Whatever it is, be sure to walk the talk. In addition to this, while it’s appropriate to promptly respond to negative feedbacks online, it is much better to talk about the solution with the client offline. Offer to communicate with them in the phone or email. This is a good way to avoid further negative comments from where they post their feedback. Moreover, through a private channel, you can engage on a more in-depth conversation about the issues at hand.

7. Ask to Reconsider the Negative Feedback

If you have successfully resolved the client’s issue, it isn’t a bad thing to ask whether they can reconsider their negative feedback. This can be a good way to promote how your business can go out of it’s way to provide a service that satisfies a client.

8. Seek Help from your Existing Clients or Third Party Source

What better way to counter negative feedbacks in social media than using positive feedbacks? When you have done great business with past or existing clients, make it a point to always ask them to share their experience in working with you. This can positively contribute to your social media image. You can also ask the help of industry experts in explaining things if the need arise. On the other hand, there are cases where some negative feedbacks are over the top like making use of derogatory statements. Many social media platforms and sites have policies against this. You can report it so that it can be subjected to administrative attention and be taken down.

9. If it’s Something You Can No Longer Do Anything About…

Unfortunately, there are times when compensating the client is not possible. There are a lot of circumstances that can contribute to that. Take for example, there are services that are time-based or the product or material that the client purchased are no longer available. If this happens, it is important to publicly acknowledge your business’ shortcoming and apologize and guarantee to assess and improve your policies. Though you have failed to make up for it, at least, you listened to a client’s concern and showed respect by acknowledging it.

10. Avoid Making the Same Mistake Again

Don’t give your business another rope to hung into. Just like in real life, saying sorry and providing solution can pretty much mean nothing if you do the same mistake again. It’s the easiest way to lose your business’ credibility and your clients’ or prospects trust.

Ironically, you should take those negative feedbacks in the most positive light. They are what guides any business in providing and innovating quality service for clients.

Posted in B2B Marketing | Business | Business Advice | marketing ability | Marketing Tips | social media marketing | social media marketing tips | social media strategy with no comment


10 Ways to Retaliate Negative Feedbacks in Social Media (Part 1)

posted by Margaret Spencer on September 5, 2016

            If your business has social media presence, then you have a social media image to maintain and protect. While you can build and enhance that image through your clients’ positive feedbacks, it can also be tore down with negative ones. The latter kind of feedback can be disastrous because […]

Posted in B2B Marketing | Business | Business Advice | marketing ability | Marketing Tips | social media marketing | social media marketing tips | social media strategy with no comment


Social Media Marketing: 2 Ways to Generate B2B Leads through LinkedIn

posted by Margaret Spencer on August 25, 2016

            Compare to Facebook and Twitter, LinkedIn is said to be the most viable social media platform for B2B leads generation. A recent study concluded that more than 80% of B2B leads from social media are generated from LinkedIn. Well, why wouldn’t that be the case? Linked in is like a huge […]

Posted in B2B Leads | B2B Marketing | Business | Business Advice | Fresh Leads | lead acquisition | Lead Generation | social media marketing | social media marketing tips | social media strategy with no comment


Social Media Marketing: 2 Ways to Generate B2B Leads through Twitter

posted by Margaret Spencer on August 24, 2016

Twitter is another platform used in social media marketing. It does not have Facebook’s easy targeting capabilities but some of its features are really helpful in B2B leads generation. Even though conversion rates in Twitter are low compared to other social media, B2B marketers are still investing on this platform simply because potential clients are […]

Posted in B2B Leads | B2B Marketing | Business Advice | Fresh Leads | lead acquisition | Lead Generation | Marketing Tips | social media marketing | social media marketing tips | social media strategy with no comment


Social Media Marketing: How to Generate B2B Leads through Facebook?

posted by Margaret Spencer on August 23, 2016

         As of July 2016, there are over 1.71 billion monthly active Facebook users and about 1.13 billion people log onto Facebook everyday (June 2016). This signifies that it is too substantial of a social media for B2B marketers to ignore and that among from its active users (most likely from varying demographic […]

Posted in B2B Leads | B2B Marketing | Business Advice | Fresh Leads | lead acquisition | Lead Generation | Marketing Tips | social media marketing | social media marketing tips | social media strategy with no comment


The Role of Social Media in B2B Marketing

posted by Margaret Spencer on August 22, 2016

The use of social media was first established in B2C marketing. However, its applicability covered B2B overtime. Currently, it is a channel considered to be one of the tigers in B2B marketing strategies as it generates significant number of leads for conversion. Social media has leverage B2B companies in many ways. Social media increases brand […]

Posted in B2B Leads | B2B Marketing | Fresh Leads | lead acquisition | Lead Generation | social media marketing | social media strategy with no comment


Effective marketing strategies for Email Marketing

Effective marketing strategies for Email Marketing

posted by Margaret Spencer on October 22, 2015

Email marketing has been around for a while now, and it seems that it’s one of the most effective marketing strategy, businesses are currently using. Aside from being able to send out what you want your prospects to know about your business. It also helps you to familiarize how useful email marketing is.

Posted in Business Advice | content marketing | e-mail marketing | E-mail marketing services | Lead Generation | marketing | sales | social media marketing with no comment


smart

Setting up Social Media Objective and Goals

posted by Margaret Spencer on August 31, 2015

This is the first step of a good digital marketer in building his social media marketing strategy. The process will have you establish objectives and goals that you must achieve. Establishing these set of goals will set your track on the right path if ever your social media campaign fails to meet your expectations. Not […]

Posted in social media marketing | social media marketing tips | social media strategy with no comment


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