Connecting as described by Daniel Fagella, is the second phase of emailing quadrant in email marketing. During this phase, optimization process happens. We are building the best initial relationship with the prospect as possible through automated follow-up sequences and communications based on their prospect type and behavior during this time.
Understanding the appeal of motives of prospects is done before converting them into an initial buyer to an up-sell or retention strategy. During this phase, we understand the unique characteristics to employ the next best move for this type of customer. Some errors can be observed in this phase as follows:
- Bland, generic follow-up sequences that aren’t calibrated by the business’s demands or by the behavior of the client This type of follows up emails is created by one person coming from intermediate source. The content of this email is often generic and not specifically generated for that type of prospect. The relevancy of this email is low thus, can decrease the chance of conversion.
- Neglecting to setting up designated follow-up sequences for new buyers, or for win-back of past customersAs mentioned above that relevancy is indeed relative to the rate of conversion. Most marketers end up sending inappropriate email containing old promo for new type customers. Also there is no email that will contain retention tactic for win-back customers.
- Short, untested email sequences that are set once and never tested to improve their efficacy in delivering meaningful results like sales, appointments, or any kind of engagement The most common experience of a marketer is when they thought that email format ends up with the same result. But not testing the sequence of different email format was not used to measure up different results. Some formats are reliable base on the prospect’s behavior but not always end up the same thing.
More over, having these corrected will make the email experience from prospects quite a lot easier that what it has been before.