In every call of your telemarketing agent in telemarketing, one very important thing needs to be asked. Why so persistent in asking? Should it be really that necessary in every call you got, you keep on asking all over the same question? Should it all about the product or something? Should it sound like not so pushy towards the receiver’s part? Well, information always comes from question. Information is the core of the business in B2B marketing. Without asking, you’ll never know what will happen.
In telemarketing, you should never get tired of a call without asking for referrals, up-selling and of course, asking if there is anything else you can do in behalf of your prospect. Without doing so, you will never know. It does not end in just accepting single sale but also requesting referrals cause if not; it’s just like leaving money on your way up.
In this response, business owners may want to have a subject for monitoring their agent to ensure that their conversation contains those vital questions for quality purposes. But don’t be so tight on this cause telemarketing are people as well, it’s not that you’re paying them doesn’t mean you can be so cruel on them. Remember that they still hold the power to get these information.
Asking comes with a package. Not all do come with this package. It’s listening. Listening from a customer is part of the business but don’t be so focus cause it does not work all the time just like some big mobile company in US who don’t relay care at all with their customer. More than the product, the company’s integrity and itself is the one you should sell. The product will not stay forever but you can with your company. If they by from you, you likely sold them “yourself’ and not your product. Consumers buy from people they enjoy, trust and respect. Telemarketers will close more deals if will be able to listen to the customer and sell them what they need and want rather than pushing the item that’s for sale. Turning the call into a “How Can I help you” instead of a “Here is my product and please buy some.”