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Expanding Business Contacts Requires More than Upsizing

posted by Margaret Spencer on March 6, 2015

When marketing and sales professionals talk of expanding a database, it usually just means adding more names. At worse, it only adds to a diluted, outdated storage of faulty information but at best, it means you’re looking to acquire more customers.

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However, it’s still just an upsize. There’s more to expanding your business contacts than just having more numbers to contact.

Among the top business trends of 2015, you have more businesses using online and mobile channels to increase the number of ways their customers can connect to them. But you know, that applies to other businesses that are targeting them as well.

So if you want to expand your B2B contact database, you’re going to have to keep up. Don’t just upsize the box but every single record you have on file.

Here are just a few, simple ways you can start doing this:

  • Clean up first – First of all, make sure your database is already free from dead end entries. If you’ve already got the wrong number, there’s even less guarantee you’re going to find a decent email address that corresponds with it. Don’t waste your time trying to find out. Clean up first!
  • Start with a single channel – If you’re going to check for emails, start with looking for corresponding emails first. Trying to find emails and then things like websites and social media profiles might be asking for too much (and too much trouble).
  • Clean twice – Every time you update an entry with additional contact data, make sure that new, little piece of info is still solid. It’d be a little chaotic if one contact could be reached by phone but the email they gave you was a dud.
  • Make sure a channel is relevant – This is only common sense. Why would you look for clients on Facebook when you don’t even have a Facebook page? To fully make use of a channel and its information, you need to maximize its role in your overall marketing strategy.

Upsizing a database the right way can promise more new customers. However, you also increase your chances when you increase the number of ways you can reach them. For that you need information that upsizes each individual record, not just big box you’re holding them all in.

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