Simply put, the sender score is an indicator used by email providers to gauge how trustworthy an email source is. A wide range of variables is taken into consideration to check a sender score. It includes bounce rates, spam complaints, industry blacklists—to name a few. Your sender score can make or break your email marketing campaigns, as your sender reputation influences whether or not your emails reach your intended recipients.
A sender score is a number that ranges from 0 to 100. >80 indicates a great sender reputation, >70 suggests consistent adherence to industry best practices and optimization of email program while <70 signals a need to repair sender reputation.
Though having a high sender score doesn’t necessarily ensure that your email will land in your recipients’ inbox, you wouldn’t want your score to fall below industry benchmarks either. A study conducted by Return Path, a leading expert in email deliverability, revealed that 77% of delivery problems were because of poor sender reputation.
So, how can you guard your sender score reputation?
You can start by knowing your current sender score. This information is available at senderscore.org. Once you’ve obtained your score, it will allow you to come up with ways to maintain or improve your reputation.
Second, keenly monitor feedback loops. A feedback loop (sometimes called a complaint feedback loop), is a mechanism for tracking subscribers’ complaints in which a mailbox provider forwards flagged instances of email violations encountered by their users to the sender’s organizations. Sure. We might view email complaints from recipients as inevitable. The Thing is, they hurt your sender score. Most mailbox provider offer feedback loop services in which they help you avoid further damage to your reputation by enabling you to track complaints and get rid of dissatisfied subscribers on your list.
Third, keep your data clean. Did you know that contact data has a limited shelf life? So, it’s imperative that you run regular data hygiene checks, even though you’re sending to a consent-based email list. Chronically hitting inactive and inaccurate email addresses can cause problems like hard bounces, which can hurt your sender score. If you aren’t capable of doing data hygiene checks yourself, hire a trusted data solutions provider to do the job for you and guard your sender score in the process.
Lastly, keep an eye on your sender score and email provider’s filtering criteria. Aside from your sender reputation, you should also check the filtering criteria enforced by email providers. Having knowledge on how your sender reputation is affected by particular types of filter can aid you in avoiding issues with future campaigns. Moreover, don’t forget to constantly analyze variables that influence your sender score.
Maintaining a good sender score is easy as one, two, three… and four, for good measure! Always be aware of your sender score standing. Monitor the pulse of your emails with recipients by taking advantage of feedback loop services. Ensure the cleanliness of your data by routinely doing data hygiene checks. Lastly, keep an eye on your email provider’s filtering standards and the variables that impact your sender score. Keep this in mind and you’re on your way to boosting your email deliverability and providing favorable outcomes to your future email marketing campaigns.