Problematic Lay-out and Design
Not judging a book by its cover is not the case for people who visit websites. Dr. Elizabeth Silence, researcher and psychologist, conducted a study in whereby participants are asked to review websites. They’re also to rate whether they found such websites trustworthy or not. Findings show that 94% of the participants would leave a website if they are uneasy about the way it looks. Your website’s visual and structure hierarchy and setting may seem like a trivial thing to you but they can be substantial enough to mean the difference between people poking their nose in and out your website. Remember that your website is your face online and your certainly at fault if you let those outdated and sloppy lay-out and design speak for you.
Error 404: Trust Marks Not Found
People especially those who shop online are particular about the legitimacy of the websites they visit. Let’s say your business website is legitimate. But the question is, are you flaunting it? If yes, good for you! If not, then it should not come as a surprise that people are steering clear away from your website. Not putting trust marks such as logos of companies who have used and recommended your service, product/service reviews or third party validation is a red flag. Therefore, putting up those logos and testimonials are a must. In addition, make yourself reachable across social media platforms by displaying their icons.
Even Popeye the Sailor Man Can’t Navigate
Put on your visitor’s shoes and navigate your website. Whether you’re trying to get their email, make them purchase your service or product or encourage them to read and follow your content, are you smoothly leading them to that direction? If you’re not sure you are, time to do some dev works. The user’s journey is very important especially if your aiming to convert. Believe me, you’re never going anywhere near that goal if you’re making visitors pull their hairs out because of frustration on how to navigate your chaotic website (and that’s just assuming they would even bother).