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B2B Email Marketing Benchmarks 2019: What to Watch Out for in Q2

It’s finally the second quarter of the year. As you start implementing your email strategies for Q2, let’s take a look at the latest B2B email marketing benchmarks for 2019, so that you’ll have reliable numbers to measure relative to your campaigns’ performance.

We’ve reviewed top email marketing resources and compiled some of their most crucial findings. The results we’ve gathered cover three main email marketing areas:

  • Benchmarks by Industry
  • Benchmarks by Business Size
  • Benchmarks by Location

With that said, let’s dig into the email marketing benchmarks to keep track of for 2019.

 

Benchmarks by Industry

MailChimp’s latest industry-specific email marketing benchmarks show some notable results. There continues to be a huge degree of variability in email performance by industry. Still, some of the key results are as follows:

  • Across industries, average values are: 20.9% open rates, 2.5% CTRs, 0.44% hard bounce rates, 0.01% spam complaint rates, 0.26% opt-out rates.
  • Median values are: 20.64% open rates, 2.35% CTRs, 0.39% hard bounce rates.
  • Hobbies had the highest open rates at 27.35%, while Daily Deals/Coupons had the lowest open rates at 14.92%.
  • Hobbies also had the highest CTRs at 4.78%, while Restaurants had the lowest CTRs at 1.06%.

With numbers like these, it’s important for you to set email marketing benchmarks appropriate for your industry. This helps you make a valid, apples-to-apples comparison.

 

Benchmarks by Business Size

When broken down by business size, email marketing benchmarks also tell an interesting story. Data from MailChimp show that email performance tend to vary across different business sizes, suggesting key differences in strategies and campaigns.

  • Among small businesses, companies with at least 50 employees have the highest open rate at 22.1%, while businesses with 11 to 25 employees have the lowest open rates at 19.7%.
  • In terms of CTRs, businesses with 50+ employees also had the highest click-through rates at 2.66%, while companies with 11 to 25 employees again had the lowest CTRs at 2.25%.
  • Spam complaint rates were 0.01% for all sizes of business.

As you can see, email marketing benchmarks differ from one business size to another. This is isn’t really all that surprising, since business size also influences which specific email tools and tactics to use.

 

Benchmarks by Location

A study from GetResponse shows how overall email performance vary from location to location. In particular, these numbers suggest that email marketers from various geographic regions adopt different email strategies with wide gaps in outcomes and results.

 

Continent Open Rate CTR Unsubscribe Spam Rate
Oceania 24.15% 14.53% 0.28% 0.01%
North America 19.49% 3.32% 0.19% 0.02%
Europe 26.91% 4.61% 0.27% 0.03%
Africa 18.69% 2.48% 0.16% 0.01%
Asia 20.95% 2.88% 0.13% 0.01%
South America 24.88% 3.50% 0.15% 0.02%

 

This table highlights the need to use email marketing benchmarks applicable to your specific campaign characteristics. That includes KPIs related to your location, since geographic area also plays a key role in which metrics to compare your performance against.

 

Conclusion:  As you carry out your campaigns for Q2, keep the above numbers in mind when choosing B2B email marketing benchmarks to gauge how your program is doing.

5 Tradeshow Tips to Grow Human Resource Email Lists the Right Way

Tips to Grow Human Resource Email Lists

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Surveys reveal that between 75% to 77% of B2B marketers rank in-person events like tradeshows and conferences as their top-performing marketing tactic. Tradeshows are great venues for finding qualified leads in an industry or market, since these events are where you’ll typically meet decision-makers, influencers, and thought leaders face-to-face. That’s why, if you’re looking for ways to grow your human resource email lists, joining relevant HR conferences can be the right strategy.

That is, if you know how to leverage your tradeshow attendance for email list building. For today’s post, we’ve hand-picked five proven tips you can quickly apply on your next HR event to make each contact count.

 

  1. Choose your tradeshows wisely

From the SHRM Annual Conference & Exposition to the HR Tech Expo, there’s no shortage of in-person HR events happening each year. But, even if you can afford to attend every single one of them, it’s best to join only those tradeshows relevant to your target customer or solution. This keeps potential email contacts to only within your target prospects as much as possible.

So, make sure to do thorough research on a tradeshow you’re interested in. See to it that the event’s target attendees match your target decision-maker profile. Be sure that your offer is consistent with the theme or focus, and not just tangentially related.

 

  1. Use the right lead capture tools

A study done by event automation provider Certain, Inc. finds that 73% of marketers still use manual data capture tools at live events. That’s despite the availability of digital lead retrieval tools that make collecting attendee contact details many times simpler and faster than with traditional fishbowl and spiral notebooks.

Capturing lead information is now as easy as downloading apps for scanning badges, administering surveys, taking notes, prequalifying leads, and doing other event lead generation activities.

 

  1. Segment your tradeshow contacts

Most event marketing experts agree that contacts obtained at tradeshows and conferences need to be segmented as soon as acquired. Tradeshow contacts should be grouped according to the action or interest they’re showing. You can classify these prospects into labels like “visited booth”, “requested more information”, “set appointment”, and “general attendee”.

This helps you put together a more robust follow-up plan and send relevant messages later on. As we’ll see in the following point, segmentation lets you avoid spammy behavior as well as steer clear of opt-in issues with your human resource email lists.

 

  1. Follow up on time and on point

According to the same Certain, Inc. study mentioned above, 57% of marketers say it takes four days for them to follow up with tradeshow leads. There’s, of course, no universal rule on the best time to check back with event prospects but, in general, the sooner you follow up, the better.

If you’ve classified contacts into appropriate segments, then you’ll be better able to craft a more relevant and compelling email message for each group. Don’t send the same follow-up email to all your tradeshow contacts.  Always start off by reminding your leads you met at the event and tell them how you were able to obtain their contact information.

 

  1. Validate and verify email addresses right away

Before you add the tradeshow contacts into your main human resource email lists, there are some things you need to do first:

  • Verify if the contact details are correct
  • Look for duplicates and redundant entries
  • Check whether an email address already exists in your main database
  • Remove hard bounces
  • Ask if a contact wants to opt out

Also, if the event organizer provides you with a list of attendees, you should never directly add them as contacts in your main database. The best thing to do is send one-on-one email to these contacts asking them to opt in.

With these expert tradeshow tips, it’s going to be much easier for you to cultivate your human resource email lists. The key thing to remember is to always be timely and relevant.

5 Metrics to Measure the Health of Your B2B Contact List

B2B Contact List

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You can’t manage what you don’t measure. That’s according to an old business adage that’s still relevant in marketing today, especially now that marketers are drowning in an ocean of metrics and KPIs that let them know what works and what doesn’t. So what numbers should you be keeping track of to get a feel for how your B2B contact list is performing?

As you may know all too well already, everything in B2B marketing starts with your list. That’s why you need to keep this critical campaign component firing on all four cylinders. To find out whether your B2B contact leads database is really up to the task, here are the five key metrics you should always be monitoring:

 

  1. Inbox Placement Rates and Delivery Rates

Inbox placement rates (IPRs) and delivery rates are two distinct metrics that measure email deliverability, although they’re often incorrectly used interchangeably. Delivery rates count the number of emails sent that didn’t bounce, while IPRs only consider emails that actually made it into the recipients’ inbox.

These two numbers can indicate the overall health of your B2B contact list. Low IPRs and delivery rates are often taken as signs that a list probably needs some scrubbing and updating. Recent research from Return Path reports that average global inbox placement rates hover around 80%.

 

  1. Hard Bounces

Bounce rates refer to the percentage of total emails that were not delivered. Soft bounces happen when emails get rejected from the recipient’s server because of a full inbox. Hard bounces, on the other hand, take place when emails are not delivered because of invalid email addresses.

You want to keep an eye on hard bounce rates, since ISPs and mail providers view high levels of hard bounces as a sign of spammy behavior. To help minimize hard bounces, regularly scrub your B2B contact list for invalid or non-existent email addresses.

 

  1. Unengaged Subscribers

Unengaged subscribers are inactive contacts in your list that have yet to promptly opt out. These are subscribers who remain on your B2B contact leads database but haven’t opened or responded to your emails in a while.

Sending emails to unengaged subscribers can harm email deliverability, since doing this tends to trigger spam alerts in most ISPs. So, manage inactive subscribers with a reengagement campaign or by removing them from your B2B contact list altogether.

 

  1. List Churn Rate

List churn rate or attrition rate is the proportion of subscribers that either opt out or drop out of your list in a given period. Factors like the number of opt-outs, hard bounces, spam complaints, and subscriber inactivity are the main drivers behind list churn rates.

List churn tells you how fast your B2B contact leads database is shrinking. That’s why you need to acquire new contacts at a rate that exceeds the churn rate in order to grow your list. GetResponse estimates average annual list churn rates to be around 25%-30%.

 

  1. Spam Complaints/Reports

Every time a recipient marks your email as spam, you’re racking up spam complaints under your sender record. Once the number of spam complaints exceeds a given threshold, mailbox providers automatically classify your emails as junk. According to data from MailChimp, average spam complaint rates can vary from 0.01% to 0.04%, depending on the industry.

While spam complaints tend to reflect the quality of your email messages, they can also give you an idea about the quality of your B2B contact list. Email lists sometimes contain spam traps, which are email addresses created by mailbox providers to catch spammers red-handed. Clearly, it’s important that you find and remove this type of address from your B2B contacts leads database to help reduce the risk of incurring spam complaints.

Now, you know the crucial set of numbers that help you accurately gauge your contact list’s performance. To gain sharper insights on your B2B contact list, don’t just passively measure these metrics against industry benchmarks. Also actively run tests designed to optimize your database on a regular basis.

Run These 6 Data Hygiene Checks On Your B2B Email Lists Before Your Next Campaign

Run These 6 Data Hygiene Checks On Your B2B Email Lists Before Your Next Campaign

Whether it’s B2C or B2B, email marketing has always been an excellent approach to nurture prospects, convert sales-ready leads, and solicit repeat and referral business. However, in order to be effective, your contact list requires a solid foundation. And whether you’re employing bought or home-grown data, doing hygiene checks on your email lists is crucial to boosting your ROI.

So what does it mean to run a data hygiene check on your B2B email lists?

Your contact database is brimming with data and insights into your potential clientele. However, if that data contains errors and inaccuracies, your sales and marketing initiatives are going to bear the brunt of the nasty side effects of having bad data on your list. Routinely running data hygiene checks guarantees that every piece of information in your contact database is as reliable and actionable as possible. Having meticulously-maintained and robust data is critical for running targeted and effective email marketing campaigns.

The following are the common types of dirty data that might be lurking in your B2B email lists.

  • Inaccurate data – These are those records that have typographical errors.
  • Duplications — These are separate records belonging to the same contact.
  • Dead accounts — These are those email addresses that were once actively used by their owners but have now become inactive.
  • Spam traps – These are those email addresses that are in circulation to help single out spammers who add addresses to their email lists without consent. They often find their way into authentic email lists.

To remove these kinds of data from your B2B email lists, you need to run these six crucial steps in maintaining good data hygiene:

  1. Data Scrubbing – This refers to finding and handling data entry and basic parsing errors.
  2. De-duplication and Records Matching – This refers to detecting and removing duplicate records as well as combining records incorrectly classified as separate.
  3. Recovering/Appending Missing Data & Values – This refers to managing records with incomplete data by using an intelligent algorithm.
  4. Data Migration & Merging – This refers to migrating or integrating a marketing database into another format or storage.
  5. Standardization & Normalization – This refers to checking the consistency and comparability of various pieces of data in the database.
  6. Data Verification – This refers to validating and verifying information on the database through phone, email, and online research.

Know that dirty data is something that you can absolutely do without. They can give you a bad rep by damaging your sender score and it could get a lot worst with your IP getting blocked or being blacklisted by your email provider. That’s why doing data hygiene checks routinely should be a part of your campaign process. It’s a good push toward reducing bounce rates and improving email deliverability and conversion rates.

3 Reasons Why Savvy B2B Marketers Do Email Marketing With Purchased Contact Lists

Why Savvy B2B Marketers Do Email Marketing With Purchased Contact Lists

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When handled correctly, you can take advantage of purchased contact lists to its full potential. That is why savvy B2B marketers include purchased contact lists in their must-haves especially when running email marketing campaigns. Here are three reasons why they just love to do so.

  1. It lets you kick-start your email campaign right away.
    Inbound marketing has its share of boon and bane. Sure. It’s a potent marketing technique that you should have. However, you can’t deny the fact that it takes a considerable amount of time. Time is precious so why be solely dependent on a strategy that eats it up? Fortunately, getting hold of purchased contact lists eradicates this as it gives you the upper hand in your lead generation.
  1. It fills your sales funnel right there and then and expands your contact database overnight.
    When you depend on inbound approaches alone, Your marketing team isn’t the only one that will bear the brunt. It can become an obstacle for your business growth as numbers tank and sales become sluggish. If that’s not a nightmare scenario for you, I don’t know what is. But if push comes to shove and you opt to send emails using purchased contact lists, filling up that funnel is easily within your reach. In other words, with a bought contact list, you can expedite sales-ready leads for conversion.
    Aside from virtually letting you expand your database overnight, using purchased contact lists in your email marketing basically opens up new horizons for you and put you in front of boundless business opportunities. So whenever you need a push in your lead generation efforts, don’t hesitate to make a purchase!
  1. You can use it to convert cold contact into warm leads.
    Some of you might be thinking that emailing to purchased contact lists is a little risky since the contacts haven’t opted in. But of course! They haven’t opted. Yet! Using these contact lists in your B2B email marketing enables you to convert cold contacts to warm, consent-based leads. You can, therefore, make these leads part of your sales and marketing campaigns. After this, it’ll be all about employing lead nurturing strategies and conversion.

In the right hands, purchased contact lists are great tools for building and growing the sales pipeline. That’s why savvy marketers use bought email lists because: it frees up their time to focus on more important things; it lets them fill up their funnel with ready-to-contact prospects practically overnight; and finally, it allows them to nurture and convert the right kind of leads. So, go find a B2B contact list provider that gives you more bang for your buck. Look for a vendor that manually verifies each list record, so that your email campaigns get better deliverability, response, and conversions.

Common Mistakes in Gathering Email Contacts

Common Mistakes in Gathering Email Contacts

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In the four phases of email marketing detailed by Daniel Fagella, collecting is the first. This is considered as email procurement or email researching. The goal of this stage is to obtain right leads as many as you can. Correspondingly, this phase can start with a quick correspondence utilizing the correct strategy and the correct pace. Streamlining of this stage indicates enhancing the lead flow out of given sources.

There are three common mistakes in this stage which is presented in as follows:

  • Failure to test the major landing pages and contact pages to upgrade entries
    Frequently, the testing of major landing pages and contact pages are overlooked. The streamlining for entries in this part often go unnoticed. If this continues to be unremedied, submission of contacts may not be pertinent later on.
  • Failure to make thank-you pages with particular calls to action (i.e. web forms that displays after a submission with “Thank you for submitting your information”)
    More often than not, email procurement will ask but not recognize the time you render visiting the page. Submission of form here and there can be challenging and an inconvenience in the visitor’s part. This may cause a flag down of enthusiasm towards the company.
  • Unsegmented front-end contact forms that connect evenly to all types of leads and prospects
    Yes. For system, it is not always right to blame that even leads are being barraged with contact forms. This is assisting the part of prospects in stimulation but not leads, which can bring about as we speak, turned down of conversion. However, development on how the site will distinguish a prospect between a lead also matters.

All of the things found above are common errors committed during email contact procurement. Enhancing a phase forward signifies great advancement in B2B lead generation and client experiences.

Why An Email List Cleaning Service Is A Must

Why An Email List Cleaning Service Is A Must

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Email data can be dirty and it occurs more than you may might think. Dirty data are basically data that are  invalid. Even the littlest slip-up during data entry can prompt an invalid email address — a simple typographical error, a displaced @ sign, an unnoticed character — it doesn’t take much. Correspondingly, research reveals that these blunders happen in more than 20% of email registrations.

When you start a campaign without having these invalid email addresses ran through by a data cleansing provider, you will be on ISP’s and spam filter’s radar. ISPs and spam filters do not just make the decision on how much funny business can occur amid an email campaign (spam reports, unsubscribes, and undelivered/bounced messages), but they also get to choose which campaigns hits the inbox.

Various factors are considered in making this resolve, one being the data quality. In case you have your data handled by a data cleansing provider or a software, your email list will have less errors. Notwithstanding content quality and engagement, and the IP rep, will give you a better shot of hitting the inbox. It lessens the probability of an ISP blocking you (or even your own ESP restricting you).

So when would it be a good idea to utilize a data cleansing service? Always. It is a year-round concern, and you ought to do it consistently before each campaign to ensure deliverability. Moreover, it’s particularly critical in case you’re sending to an older list, working together on another one, or wanting to grow your database by buying a professionally screened email list.

Can’t an ESP or marketing automation software clean an email list? No. Truth be told, most ESPs won’t let you send to a bought list since they aren’t fit for cleaning the data. To utilize a purchased list, and to guarantee the cleanliness of your own organic list, its deliverability and CAN-SPAM/CASL compliant, employ a data cleansing service.

Make Your Lead Growth Promising with Bought Email Lists

Make Your Lead Growth Promising with Bought Email Lists

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Purchased email and cold contacts should be a part of your current marketing strategy. They open up a world of opportunity and can be advantageous to your business in more than one way. So if you’re still having second thoughts in doing so, here are reasons to help push come to shove in employing email lists in your marketing efforts.

  • Buying email contacts extends reach and boost sales growth

Each time you obtain email list, you’re extending your potential audience. The more individuals you send your marketing emails to, the more leads you’re going to produce. That is, lead growth prompts sales growth — and income growth.

  • Buying email contacts support in stuffing marketing and sales channels

Obtaining email lists increase your audience virtually overnight. As these new, cold contacts turn out to be warm leads, they can be nudged to the suitable pipes. Marketing can begin the nurturing procedure for warm leads, while sales manage the leads that are now hot.

  • Buying email records can help build ROI

When you buy email lists from a trustworthy supplier, you get an expertly filtered lists of contacts who will be responsive to your marketing message. That implies you avoid wasting time and cash promoting to individuals who don’t find your products or services relevant to them.

  • Acquiring email lists can help enhance client acquisition cost payback

Sending to contacts who find your products or services significant to them would not just enhance your ROI but additionally expedite lead generation and your rate of return. See profits come at you faster!

  • Buying email lists can help free up assets

Bought email lists offers you a running start on the lead generation procedure. The less time you need to spend pursuing leads, the additional time and assets you have accessible to concentrate on closing them.

Give Your E-mail List TLC With These 3 Management Tips

Email list is one of the food that fuels every marketing efforts (particularly email marketing campaigns) and therefore, is very important to all marketers out there. Let’s take a look at these 4 e-mail list management tips that will keep your list scoured and ultimately, prompt a healthy produce of streamlined leads into your funnel.

Keep It Clean

A clean database stems excellent email deliverability and ROI. Consider this, research shows that B2B data decays at a rate of 2.1% per month. This is an annualized rate of 22.5%. (Marketing Sherpas). So whether you utilize an organic or bought email list, get into a data cleansing arrangement to guarantee deliverability and CAN-SPAM consistence. Correspondingly, not all ESPs cater list management or cleansing services, so you’ll be needing a software a third party service provider that can do that.

Deliver the Right Message

Consider your day to day interactions. Do you make a similar discussion with your mail carrier like you do with your family? Obviously not! They’re distinctive individuals, and the profundity of their relationship to you differs definitely. Email marketing is the same. If you want to make an on-point discussion, you need to segment your list and focused your message as per well-researched buyer profiles.

Lose the Dead Weight

Drop the hard bounces. They’ll be hurting your sender reputation. The same goes with inactive contacts or opt-outs. For some reason, they’ve decided to stop engaging or plainly cut ties with you. But you can try reaching out to them for a one last push just in case you can still do something to save these contacts. Confirm if its really the end of the line. Ask them if your content is something they’d still be interested in. If there is no saving them, then move on. In this case, it also do you well as it can assure you a targeted, CAN-SPAM conforming, list.

Why You Shouldn’t Overlook Invalid Email Addresses

“What would happen when a customer registers an invalid email address into the marketer’s online registration, contact form or subscription page?”

Clients were asked  about the rate of their typo errors and their replies were mostly “If it bounces back, my ESP filters it out and removes it from my list. It’s not much of a struggle.” But truth be told, it is a struggle and is far more complex. It ought to concern any know-how email marketer.

Businesses ought to monitor the emails they procure. Customer emails are generally the life of their marketing efforts. It is okay to pay for them, yet spending excessively and not getting your money’s worth is bad by any means. The real cost of faulty email addresses is far more worrying than marketers, and the business as a whole, may anticipate. Certain implications ought to be put into consideration.

First, marketing investment are wasted. Odds are, that the lead that appeared on your site did not just accidentally wandered there. That it is your marketing effort that motivated that lead to take action and provide their email address and other personal information. In the instance that the business cannot reach out and engage this lead more, then the marketing effort and money you have invested, is good as useless.

Second, prospects left hanging. When there is a typo in the registration, it is a mistake. Anybody registering their email address on the business website does it in the belief of hearing news regarding new product or service updates, an email activity alert, or a promotional offer. At the point when that expectation is not met, the confidence placed by the customer has been broken. Worse, they may not even be aware that  business’ failure to connect was the consequence of their own typo error. They would then assume that they were not valued and is being neglected. The reaction would be disappointment, separation and a customer left to ponder what perhaps had turned out badly.

Lastly, decreased ROI. While coming up short on client expectations, there is an added (grudgingly) consequence to that and that is as the efficiency of those faulty email addresses are made smaller thus will be its Return of Investment in the email campaigns. Regardless of whether the business’ goal is an increase in sales, spur social appointment or petition for donations, undeliverable emails is a bane to the ROI.